Contact Us

When are we open?

Our website is open 24 hours a day, 7 days a week to help you with all your accommodation needs. If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.

Our Customer Service Centre is open to assist you with telephone bookings & enquiries

Monday to Friday:
8.00am to 7.30pm (AEST)

9.00am to 5.00pm (AEST)

9.30am to 5.00pm (AEST)

While we are open 365 days of the year, please note that major gazetted Public Holidays operate on reduced trading hours.

How can you contact us?

  • Telephone: 1300 738 838 Ask for AFL Masters - Groups
  • Email: or by our Customer Support Form
  • Address: 179 Normanby Road, South Melbourne VIC 3205, Australia

Need help with a Booking?

If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.

Suggestions and Feedback

Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.